Labels:text | screenshot | line | font | rectangle OCR: PERCENTAGE OF HELP DESKS WITH OUTSOURCER PARTICIPATION 50% 40% 20% 10% 0% 1995 .1996 1997 1998 Source: Gartner Group Figure 1. The Gartner Group is bullish on the future of the help desk outsourcing market. However, the firm predicts that an increase in outtasking, or the assumption of narrawer job functions on the part of the tech support outsourcing provider, will be a prominent feature of this landscape.
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